Refund policy

Return & Refund Policy

We want you to love your purchase! If you're not completely satisfied with your order, we have a simple process for returns & exchanges. Please read the following policy carefully.

1. Return Eligibility

Returns will only be considered in the following cases:

• Wrong product delivered
  
• Product received in a damaged condition

All other requests — including dissatisfaction with the product or a change of mind — will not be eligible for a return. An exchange option will be available in such cases (see Exchange Policy below).

Please note that complaints will not be considered for natural characteristics of our handcrafted products, including:

• Color or print variations in hand-block printed items
  
• Non-uniformity, pulled threads, or knotted threads in handwoven fabric

These are inherent qualities of artisanal craftsmanship and are not considered defects.

2. Return Process

• To initiate a return, contact our customer service team within 24 hours of delivery.
  
• Provide your order number, details of the issue, and a package opening video as proof. Requests without video proof will not be entertained.
  
• Once we receive your complaint, we will assess it and notify you of the return status.

3. Refunds

• If your return request is approved, a refund will be processed within 10–15 business days from the date of approval. 
• The refund will be credited to the original payment method used during purchase.

4. Exchange Policy

• If you are not satisfied with your purchase or wish to exchange the product, we offer an exchange in the form of a store coupon of the same order value
  
• To be eligible, the exchange request must be raised within 24 hours of delivery. 
• The coupon will be issued only after the product is received back by us in its original, unused condition and passes our quality check.
  
• The coupon will be valid for one year from the date of issue and can be used against any future purchase.
  
• Shipping charges for sending the product back are to be borne by the customer. We do not provide reverse pickup for exchange requests.

5. Non-Returnable & Non-Exchangeable Conditions

The following items will not be eligible for return or exchange under any circumstances:

• Items that have been used, washed, or damaged after delivery
• Items with tags removed or original packaging altered

6. Exceptions: 

• As a policy, we do not accept returns or complaints regarding natural variations such as color differences or print differences in hand-block printed items. These variations are inherent in the handmade process and should be considered as part of the product's uniqueness.
• Similarly, we do not accept returns or complaints regarding non-uniformity, pulled threads, or knotted threads in handwoven fabric. These characteristics are a natural result of the handweaving process and reflect the authentic, artisanal nature of the product. They are not defects, but rather a testament to the craft and individuality of each piece.

7. Contact Us:

• For any questions or to initiate a return or exchange, please reach out to our customer service team at [team@kaashihandloom.com/+91 9717-177-843].

We appreciate your understanding and strive to ensure your satisfaction with every purchase.

This policy clearly communicates the time frame for complaints, the exceptions, and the refund process. It aims to manage customer expectations effectively.